Frequently Asked Questions
betjed FAQ — answers to all your questions here
From opening an account to bonuses, payments and security — find detailed answers to all your questions about betjed on this page.
betjed is a trusted online casino and sports betting platform for players in Bangladesh. Whether you are a new player or an experienced one — questions about account registration, transactions via bKash or Nagad, cricket betting, slots or the live casino are all explained here in plain language. Find the question you need from the sections below.
Account and Registration
Account and Registration
To open an account at betjed you need an active mobile number and a valid email address. You will need to provide your name, date of birth and a password in the registration form. The platform is for users aged 21 and above only. If all details are correct, the account is activated within a few minutes.
No, each player may hold only one account. If a person is found to have multiple accounts, those accounts may be closed and bonuses may be forfeited. betjed strictly follows this policy to ensure fair play.
Click the "Forgot Password?" option on the login page. A verification code will be sent to your registered email or mobile number. Use that code to set a new password. The entire process is fully secure and encrypted.
betjed may verify your identity to ensure secure transactions. You will generally need to upload a photo of your National ID (NID) or passport. Once verification is complete, all features including withdrawals are fully accessible. If you face any issues during verification, contact the support team via 24/7 live chat.
Yes. betjed is fully mobile-friendly. From any Android or iOS smartphone browser, go to the betjed Login page and log in directly. The website has a responsive design, so all features work perfectly on small screens too.
Deposits and Withdrawals
Deposits and Withdrawals
betjed supports the most popular mobile banking services in Bangladesh: bKash, Nagad, Rocket and Upay. You can easily deposit and withdraw using any of these four methods. More methods may be added in the future.
Money deposited via bKash or Nagad is added to your betjed account almost instantly. It usually takes a few seconds to a maximum of a few minutes. If there is a delay in the banking network, the deposit will arrive within 5 minutes.
The minimum deposit amount across all payment methods is ৳300. The minimum withdrawal amount is ৳800. These limits are the same for all methods. Having account verification completed before withdrawing speeds up the process.
Processing a withdrawal request at betjed usually takes only 5 to 30 minutes. In most cases it is completed even faster. There may be a slight delay during busy periods, but if it takes longer than 30 minutes please contact us via 24/7 live chat.
betjed itself does not charge any additional fees on deposits or withdrawals. However, bKash, Nagad or Rocket may have their own service charges, which are set by the respective mobile banking service and not by betjed.
Log in to your betjed account, go to the "Deposit" option and select Nagad. Follow the instructions shown and make the payment via the Nagad app or by dialling *167#. Once the payment is successful, it will automatically be added to your betjed balance.
Games and How to Play
Games and How to Play
Go to the cricket section at betjed and select a BPL or any international match. You can place bets on various markets before the match starts or during in-play — such as match winner, top run scorer or wickets. Set your stake amount and click the "Place Bet" button.
At the betjed live casino you can play various popular games with real dealers, including Baccarat, Roulette, Blackjack and Sic Bo. Games from world-class providers such as Evolution Gaming and Ezugi are available. All games are streamed live on camera.
RTP, or Return to Player, is the percentage representing a game's long-term average return. The higher the RTP, the greater the likelihood that the game will return more over the long run. However, this is not a guarantee — every spin or round is completely independent and random.
Yes. All betjed games run smoothly in mobile browsers. Whether it is PG Soft, JILI, Pragmatic Play or Spribe's Aviator — all games are optimised for smartphones. Keep a stable internet connection for the best experience.
A fishing game is a shooting-style arcade casino game where you shoot fish to win points and prizes. betjed offers various fishing games from JILI, including Mega Fishing, All-star Fishing and Jackpot Fishing. Shooting larger fish or bosses gives you bigger rewards.
All games at betjed are made by world-class software providers that use Random Number Generator (RNG) technology. This ensures that every outcome is completely random and free from manipulation. betjed is committed to ensuring fair play.
Bonuses and Promotions
Bonuses and Promotions
When you open a new account and make your first deposit, you will receive a 150% welcome bonus of up to ৳20,000. For example, if you deposit ৳1,000 you will receive a ৳1,500 bonus, giving you a total balance of ৳2,500. The bonus is added to your account automatically.
The wagering requirement for the betjed welcome bonus is 10x, which is quite low compared to others in the market. This means that once you wager 10 times the bonus amount, the bonus becomes withdrawable. See the terms and conditions page for full details.
betjed has 5 VIP levels: Bronze, Silver, Gold, Platinum and Diamond. The more you play, the higher the level you can reach, and you will earn weekly cashback — up to 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, 1.2% at Platinum and 1.5% at Diamond.
Each week, cashback is calculated on your net losses according to your VIP level. Diamond members receive up to 1.5% weekly cashback. Cashback is added to your account on Monday or on a set day. It is a good way to reduce losses.
If you deposit ৳28,000, you will receive ৳20,000 as a welcome bonus (the maximum cap), giving you a total balance of ৳48,000. Although 150% of ৳28,000 would be ৳42,000, the bonus is capped at ৳20,000. The first deposit must be made using any supported method to receive the bonus.
Security and Responsible Gaming
Security and Responsible Gaming
Yes. betjed uses SSL encryption technology to keep your personal information and financial transactions fully secure. Your data is not shared with any third party. Please read our privacy policy for more details.
betjed is for users aged 21 and above only. Age is verified during account registration. If an underage account is identified, it will be closed and any deposited funds will be returned.
Yes. betjed supports responsible gaming. You can set deposit limits or take a temporary account break (self-exclusion) at any time. Contact the support team via 24/7 live chat to do this.
betjed believes in responsible gaming. If you feel gambling is getting out of your control, let our 24/7 support team know — they will help you set up self-exclusion or account limits. More information and guidance is available on the responsible gaming page.
betjed support is available in Bengali seven days a week, twenty-four hours a day. You can get immediate assistance via 24/7 live chat. To contact us by email, write to [email protected].
Still have questions?
Contact support
betjed's Bengali-speaking support team is with you 24/7 — get immediate help with any issue.
Our Support Channels
24/7 Live Chat
Speak directly in Bengali with our support team. Get an immediate solution to any issue.
Email Support
For detailed questions or complaints, send us an email at: [email protected]
FAQ Documentation
The most common questions are answered in Bengali on this FAQ page — you can read it any time.