betjed's Privacy Policy
Your personal information is completely safe with us — learn in detail here how betjed collects, uses, and protects your data.
Introduction and Applicability
betjed ("we", "our", or "platform") provides a safe and reliable online gaming and sports betting service for users in Bangladesh. When you register on betjed, log in, or use any of our services, you are considered to have accepted the terms of this privacy policy.
The information set out in this privacy policy will clearly inform you — what data we collect, why we collect it, how it is used, who it may be shared with, and what rights you have. We keep your information secure using SSL encryption and the highest security technologies. This policy applies to all users of the betjed website and mobile platform.
1 What Information We Collect
During registration and use of betjed services, we may collect the following types of information. The sole purpose of collecting this information is to provide you with improved, secure, and personalized service.
Identity Information
Information you provide at the time of registration includes:
- Full name and date of birth
- Email address
- Residential address
- National ID number (where applicable)
Financial Information
Information required to process transactions:
- bKash, Nagad, Rocket, or Upay account number
- Deposit and withdrawal history
- Transaction time and amount
User Activity Information
Information related to your activity on the platform:
- Gaming history and betting information
- Login time and session duration
- Preferred game categories
- Bonus and promotion usage information
Technical Information
Device and network information collected automatically:
- IP address and browser type
- Device identification information
- Information obtained from cookies and tracking technologies
- Page visits and navigation data
2 Purpose of Using Information
betjed uses your information only for lawful and necessary purposes. We never use your information unnecessarily or without authorization.
Account Management
Your personal information is used to create, verify, and manage your betjed account. This includes identity confirmation, age verification (21+), and ensuring account security.
Financial Transaction Processing
Financial information is used to correctly process deposit and withdrawal requests via bKash, Nagad, Rocket, or Upay, to verify transactions, and to prevent fraud.
Security and Fraud Prevention
We operate automated detection systems to keep your account and financial information secure. Technical information is used to identify suspicious activity.
Customer Support
When responding to your complaints or questions, our live chat support team may use information related to your account in order to provide you with fast and effective assistance.
Service Improvement
Analytics data is used to improve the overall user experience and to plan the addition of new features or games. This data is always analyzed in aggregated and anonymized form.
Communication and Notifications
Your email address may be used to send important account updates, security alerts, and information about bonuses and promotions.
3 Information Sharing and Disclosure Policy
betjed does not sell your personal information to third parties. However, information may be shared in the following specific circumstances:
3.1 Payment Processing Companies
Necessary information is shared with bKash, Nagad, Rocket, or Upay to complete financial transactions. These companies operate under their own privacy policies, and betjed is not responsible for the data practices of these companies.
3.2 Technology and Service Partners
Limited information may be shared with trusted technology partners to operate games, maintain the platform, and provide security services. These partners work under strict confidentiality agreements.
3.3 Legal Obligations
If a court order, government directive, or legal requirement arises, betjed may be obligated to disclose the necessary information to the relevant authorities. In such cases we will always provide only the minimum information required.
3.4 Business Transfer
If there is a change in betjed's business operations, such as a merger or acquisition, user information may form part of that process. In such cases we will provide you with advance notice.
4 Cookies and Tracking Technologies
betjed uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device.
Essential Cookies
These cookies are necessary for the core operation of the platform. They are used to maintain login sessions, save language preferences, and perform security verification. These cookies cannot be disabled.
Analytical Cookies
These cookies collect information to understand how users interact with the platform. This data is fully anonymized and is used to improve the quality of the service. You can disable them through your browser settings if you wish.
Functional Cookies
These cookies are used to remember your preferences and settings, such as your preferred games and display language. They ensure your personalized experience.
Cookie Control
You can manage cookies at any time by changing your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.
5 Data Retention and Security Measures
betjed uses industry-standard security technologies to protect your information. The following measures keep your data secure:
5.1 Encryption Technology
All communication between you and our servers is secured through SSL/TLS encryption technology. Your sensitive information, particularly financial and identity-related data, is always stored in encrypted form.
5.2 Access Control
Only authorized personnel have access to your information for specific required purposes. Every access is logged and regularly audited. No staff member can view user information unnecessarily.
5.3 Data Retention Period
We retain your information for as long as your account is active and for as long as necessary to meet legal obligations. After account closure, personal information is generally deleted within 5 years unless legal requirements dictate otherwise.
5.4 Steps in the Event of a Security Breach
If a data security breach occurs for any reason, betjed will immediately notify affected users and take every possible step to mitigate the damage. We continuously improve our security measures by assessing all potential risks.
6 Your Rights and Information Control
betjed users enjoy the following rights over their personal information:
Right to Access Information
You may request to view the information stored in your account at any time. We will provide you with a copy of that information within 30 days.
Right to Correct Information
If there is any error in your information, you may request a correction. Our support team will assist you in making the necessary changes.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.
Right to Restrict Processing
In certain circumstances you may object to the processing of your information. We will evaluate your request and take the necessary steps.
Right to Data Portability
You may request your personal information in a standard format. You will be able to use this information elsewhere.
Opt Out of Marketing Communications
You may unsubscribe from betjed's marketing emails at any time. This request will not affect necessary service-related messages.
To exercise any of the above rights, contact us by email: [email protected] — or through 24/7 live chat.
7 Protection of Minors
betjed's services are for persons aged 21 and above only. We do not intentionally collect any information from persons under 21. If during the registration age verification process a user is confirmed to be a minor, their account will be closed immediately and all collected information will be deleted without delay.
If you believe that someone under 21 is using our platform, please notify our support team immediately. We follow an extremely strict policy on this matter.
8 Policy Changes and Updates
8.1 Right to Change the Policy
betjed reserves the right to update or change this privacy policy at any time. Changes will take effect from the date of publication. For significant changes we will notify you by email.
8.2 Continued Use After Changes
If you continue to use betjed after a policy change, it will be assumed that you have accepted the updated policy. We therefore recommend that you visit this page regularly.
8.3 Previous Versions
We can provide previous versions of the privacy policy upon request. Please contact our support team.
9 Privacy Contact
Get Answers to Your Privacy Questions
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our team.
Live Chat Support
Available 24/7 in English
Email Contact
We generally try to respond to your questions as quickly as possible. Formal privacy-related requests may take up to 30 days.
Related Pages: